Patient Information
Office Hours
Our main office is open Monday through Friday from 9:00 AM to 12:30 PM and 1:30 PM to 5:00 PM. If you have an urgent issue after our regular business hours, you may call our main office at (972) 487-6400 and our answering service will page the physician on call. Non-urgent messages will be handled by our staff the following business day.
For life-threatening emergencies, call 911.
Appointments
Appointments with any of our surgeons can be scheduled by calling our main office. Whether you are a new or returning patient, please bring your insurance card with you at the time of your visit. If you are a returning patient and your insurance policy has changed, please notify our office prior to your visit so that we can verify our participation in your health plan.
New patients can expedite the waiting time in our office by printing and completing the Patient Information form and the History and Physical Information form (available on our web site) prior to the visit. Patients taking multiple prescriptions should bring a list of the medications they take and the dosage.
Billing
Our office will file your insurance claim directly to your health insurance carrier. All copays are due at the time of service. Our office accepts cash, personal checks, money orders, Visa, MasterCard, American Express, Discover and CareCredit.
If you have questions regarding your account, please contact our business office at (972) 487-6400.
Disability Forms/FMLA Forms
If you have a disability or FMLA form that needs to be completed by our office, please allow five business days for processing. There is a $15 fee for each form. The forms can be mailed, faxed, or picked up upon receipt of payment.
Medical Record Requests
Medical record requests must be made in writing and authorized by the patient. All record requests will be processed within 30 days of the written request. All medical record requests are managed by the AMRAS Corporation.
Prescription Refills
Please call your pharmacy for any refill requests. The pharmacy will contact our office with any questions regarding your request. Refill requests will not be processed after regular office hours or over a weekend.
